Overview

Our online refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in its original packaging.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds may be granted:

• Any item that is not in its original condition, is damaged or has missing parts for reasons not due to our error.
• Any item that is returned more than 7 days after delivery.

Online Refund Policy

Once your return has been received and inspected, we will contact you to confirm that we have received your returned item. We will also notify you whether your refund has been approved or rejected.

If your refund is approved, it will be processed and a credit will automatically be applied to your credit card or original method of payment within a certain number of working days.

Sale Items

Only regularly priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. To arrange an exchange for the same item, please call us on 020 7813 2100.

Please send your item to:

16 Little Russell Street

London

WC1A 2HL

Shipping Returns

To return your product, please send it to:

16 Little Russell Street

London

WC1A 2HL

You will be responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.

Depending on where you live, the time it takes for an exchanged product to reach you may vary.

When returning higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

Faulty Items and Repairs

Electronic Cameras

If an electronic camera develops a fault that has not been caused by accidental damage, we will repair it free of charge within 1 month of purchase.

Mechanical Cameras

If a mechanical camera develops a fault that has not been caused by accidental damage, we will repair it free of charge within 3 months of purchase.

New Accessories

If a new accessory develops a fault or breaks, we offer a refund or replacement within one year of purchase.

Need Help?

For questions relating to refunds and returns, please call us on 020 7813 2100.

Address:

16 Little Russell Street

London

WC1A 2HL

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